Last Updated: February, 2024

Thank you for shopping with MsTique Beauty Accessories. We value your satisfaction, and we want to ensure you are completely happy with your purchase. Please review our Returns Policy below for information on returns and exchanges.

1. Returns Eligibility:

All returns must be initiated within 24 hours of receiving your order. After this period, unfortunately, we cannot accept returns.

2. Eligible Items for Returns:

We accept returns for the following reasons:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at info@mstiquebeautyaccessories.co.ke with your order number and a photo of the damaged item.
• Incorrect Items: If you receive the wrong item, please contact us within 24 hours with your order number and details of the incorrect item received.

3. Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

• Opened or used beauty products.
• Products without original packaging or tags.
• Personalized or customized items.

4. How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact us at info@mstiquebeautyaccessories.co.ke with your order number and reason for the return.
2. Wait for our confirmation and further instructions.
3. Ship the item back to the provided address within the 24-hour return window.

5. Return Shipping:

Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of the item.

6. Refunds:

Once your return is received and inspected, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.

7. Contact Us:

For any questions or concerns regarding returns, please contact us at:

MsTique Beauty Accessories
Email: info@mstiquebeautyaccessories.co.ke

8. Changes to Returns Policy:

We reserve the right to update or modify this Returns Policy at any time. Please check our website for the most up-to-date information.

Thank you for choosing MsTique Beauty Accessories. We appreciate your understanding and cooperation with our Returns Policy.